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Scams & fraud

Recovery scams — when someone offers to get your crypto back

Quick answer: Legitimate authorities do not charge upfront fees to recover crypto. Anyone cold-calling offering to retrieve lost bitcoin for a fee is almost certainly scamming you again.

If you lost money to a crypto scam, fraudsters may contact you again pretending to be lawyers, police or recovery agents.

Published by Digital Assets Team 1 min read Text version
Not financial advice. This guide is general information only, fact-checked against UK government sources. It is not a personal recommendation. Cryptoassets are high-risk. You may lose all the money you invest.

How recovery scams work

You are told your funds were traced and you must pay a fee, tax or insurance to release them. The fee is the scam — the original crypto is gone.

Visual guide

Pause. Verify. Protect your next step.

Do not let a deadline or a promised return rush you

Pause. Verify. Protect your next step.. A text description follows the illustration.

Do not use contact details supplied by a suspected scammer to verify their story. A demand for an upfront recovery fee is another warning sign.

Read the diagram as text
  1. 01. Pause. Stop and question demands for another payment or a secret.
  2. 02. Verify. Check the firm and contact details independently.
  3. 03. Preserve evidence. Keep messages and transaction details; follow the reporting guide.

Source: FCA crypto investment scams

Frequently asked questions

Can anyone recover stolen crypto? +

Rarely. Blockchain transfers are usually irreversible. Report to police and your bank promptly.